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valid in ski and glacier world Zillertal 3000 (=Hintertuxer Gletscher, Eggalm, Rastkogel, Finkenberg, Penken/Mayrhofen, Ahorn)
Zillertal Super Ski Pass (valid in the entire Zillertal valley)

Safety on the mountain: the current safety measures for the
upcoming autumn and winter season 2020/21

Let's all pull together and follow the guidlines

Since our reopening on May 29th we were able to gain experience for the upcoming autumn and winter season. The safety measures for a safe time on the mountain have proven themselves well. Every day we experience that the process in practice works smoothly, simply and almost naturally. However, the success of our actions depends largely on the assumption of individual responsibility. Everyone is asked to do one’s bit and compliance the applicable regulations.

This website is updated regularly and is adjusted to the current regulations.
Status: 24.10.2020

In the following we collected the most important and most frequent questions about the safety measures for the upcoming autumn and winter season 2020/21 and the behaviour on the mountain. The FAQs will be updated frequently.

General information

Our main priority is the safety and health of all guests and employees on the mountain. All legal requirements regarding Covid-19 are strictly observed and controlled by our employees. Currently there are no guidelines prescribed by the government for the upcoming season, but we will also implement them carefully. The most important thing is of course the individual responsibility.

Where are facemasks obligatory?

Gletscherbus 1 (1.500 m - 2.100 m):       5,25 Min.
Gletscherbus 2 (2.100 m - 2.600 m):       6 Min.
Gletscherbus 3 (2.600 m - 3.250 m):       5 Min.

It is compulsory to wear a face mask in the following areas:
- at cable car ski pass sales points
- in the access area for all cable cars (please note floor markings)
- in the terminal area, entrance/exit area as well as during the cable car ride (gondola lifts, chair lifts, drag lifts)
- in the ski shop / ski depot
- on the ski bus
- in mountain restaurants, including the self-catering areas.

Please always carry a face covering with you and use it if the recommended minimum physical distance cannot be maintained.

In addition to conventional face masks, multifunctional cloths, ski masks, bandanas, buff scarfs, etc. can be used as face coverings. The most important thing is that both nose and mouth are completely covered.

On request, face masks are issued free of charge at ticket offices and lift stations.  Furthermore, a "glacier tube scarf" can be purchased for € 1 at the valley terminal ticket offices.

How much time do I send in the gondolas?

  • Gletscherbus 1 (1.500 m - 2.100 m): 5,25 minutes
  • Gletscherbus 2 (2.100 m - 2.660 m): 6 minutes
  • Gletscherbus 3 (2.660 m - 3.250 m): 5 minutes

Do I have to buy my ticket online in advance or can I buy it directly at the cashier desk in Hintertux?

Ski and pedestrian tickets can be purchased on site at the ticket offices. Plenty of cash desks are open every day, so there are no / negligible queues. Tickets can also be purchased at our two ticket machines. It is also possible to buy tickets in advance online and collect them from the pick-up machine. The online ticket shop can be found  here.

Are there disinfectants available? Are the gondolas regularly disinfected?

Plenty of hand sanitiser dispensers are available for regular use between 1,500 m and 3,250 m.  Please observe the general rules of hygiene and wash your hands regularly.

The gondolas are also regularly disinfected by our staff.  Furthermore, we make sure they are continuously ventilated, weather conditions permitting.

What are the rules due to keeping distance?

Distancing rules state that a minimum distance of 1 m must be maintained.  There are appropriate floor markings in the waiting area in front of the ticket offices, at the base terminal and lift waiting areas.  If possible, the minimum distance must also be maintained in the cable cars / gondolas.  If the recommended minimum distance cannot be maintained, the obligation to wear a face mask applies.  However, it is your individual responsibility to ensure that 1 m physical distancing is maintained. 

Information about the measures on-site

On site, our guests are informed about current safety regulations by loudspeaker announcements on the forecourt and in the gondolas, as well as via  information signs throughout the entire ski area.

Public transport and ski buses

In addition to the scheduled trips from Vorderlanersbach to Hintertux and back (every 20 minutes in autumn, every 10 minutes in winter), additional buses are being deployed during peak times in the mornings and afternoons to reduce the number of passengers in each bus. Current timetables can be found here.

Is there track and trace required in the restaurants?

Due to official regulations, there is track and trace required in all restaurants from October 19th. Data will not be safed and will be destroyed after 4 weeks.

Whom can I contact for further information?

You can contact our staff daily from 8 a.m. until 5 p.m. | Telephone: +43 5287 8510 | Email:

Additional, helpful information

  • Use off-peak times

We know from experience that especially in autumn, many training teams head up the mountain in the morning.  To get from the car park to the slopes as quickly and relaxed as possible, we recommend an ascent from 08.45 am onwards.  

The same applies to the restaurants:
If you plan to have your lunch break before 11:30 or after 14:00, you will certainly be spoilt for choice.  Furthermore, you have the possibility to make a table reservation in advance in the service restaurants.

  • Don’t jostle - just chill:

Since reopening, we have been operating at full gondola capacity and strive to offer our guests the fastest possible access to the slopes.  Nevertheless, the following applies to all waiting areas:  Don’t jostle - just chill”. 

  • Good ventilation in the cable car cabins:  

Weather permitting, windows in the cable cars are open to ensure good ventilation.

  • Follow instructions:

Please follow recommendations on conduct, as well as instructions issued by our staff, especially with regards to applicable hygiene regulations.

  • Cashless payments:

Wherever possible, please make use of contactless and cashless payment options.

  • Only hit the slopes if you are healthy:

If you have symptoms that could indicate a possible Covid-19 infection, please stay in your accommodation and contact your hotel reception or a doctor immediately.

  • Be accountable:

Protect your health and the health of those around you. 

  • Inform yourself in advance:

If you have any questions about slope conditions, fresh snowfall etc., please contact us by phone under +43/5287/8510 or visit our website.

Measures to observe steadily:

Zillertaler Gletscherbahn GmbH & Co KG 
Hintertux 794 · 6293 Tux · Telefon +43 5287 8510 · Fax DW 380 ·

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