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valid in ski and glacier world Zillertal 3000 (=Hintertuxer Gletscher, Eggalm, Rastkogel, Finkenberg, Penken/Mayrhofen, Ahorn)
Zillertal Super Ski Pass (valid in the entire Zillertal valley)
 

Stay Safe on the Mountain

Let’s pull together and stick to the applicable regulations

This page is regularly updated. Subject to change.

Last update: 13.04.2021

At a press conference on 02.12.2020, the Austrian government announced that ski resorts may resume operations on 24.12.2020. As we all now know, extraordinary times demand extraordinary measures - even on the mountain!

Experience has shown that our measures for a safe coexistence on the mountain were a proven success and can be very well integrated if everyone plays their part and pulls togetherOur pledge: the focus of our activities will continue to be on offering our guests and staff a safe mountain experience, as well as carefree fun in the great outdoors!

Please note: According to current regulations for skiing and snowboarding a negative test result is required!

We are looking forward to welcoming you in "Wintertux"!

Useful information from our experience

  • Use off-peak times

We know from experience that many guests head up the mountain in the morning.  To get from the car park to the slopes as quickly and relaxed as possible, we recommend an ascent from 09.30 am onwards.  

The same applies to the restaurants, when they are open again:
If you plan to have your lunch break before 11:30 or after 14:00, you will certainly be spoilt for choice.  Furthermore, you have the possibility to make a table reservation in advance in the service restaurants.

  • Don’t jostle - just chill:

Since reopening, we have been operating at full gondola capacity and strive to offer our guests the fastest possible access to the slopes.  Nevertheless, the following applies to all waiting areas:  Don’t jostle - just chill”. 

  • Good ventilation in the cable car cabins:  

Weather permitting, windows in the cable cars are open to ensure good ventilation.

  • Follow instructions:

Please follow recommendations on conduct, as well as instructions issued by our staff, especially with regards to applicable hygiene regulations.

  • Cashless payments:

Wherever possible, please make use of contactless and cashless payment options.

  • Only hit the slopes if you are healthy:

If you have symptoms that could indicate a possible Covid-19 infection, please stay at home and contact a doctor immediately.

  • Be accountable:

Protect your health and the health of those around you. 

  • Inform yourself in advance:

If you have any questions about slope conditions, fresh snowfall etc., please contact us by phone under +43/5287/8510 or visit our website.

Do I need a negative test result for using the cable car?

  • YES - starting from 15.02.21 a negative test result is required when you go up for skiing and snowboarding.
  • The test result can be max. 48 hours old.
  • Don't forget your FFP-2 mask and keep at least 2 m distance!

 Do I have to buy my ticket online in advance, or can I purchase it on site?

There are always enough cash desks open on site to avoid queues.

Moreover, tickets can be purchased at our two ticket machines in Hintertux and Finkenberg. It is also possible to buy tickets in advance online for these two areas and collect them from the machines provided. 

What about the ski buses (Tuxer Sport Bus)?

As in the case of all public transport, FFP2 face masks are mandatory in all ski buses. If possible, a minimum distance of 2 metres must always be maintained. We also recommend wearing a face mask at the bus stops if the minimum distance cannot be maintained.

At the moment, there is the public bus 4104 between Mayrhofen and Hintertux, that takes winter sportspeople with adequate equipment for free.

As soon as there are ski buses again: In addition to the scheduled trips from Vorderlanersbach to Hintertux and back (every 20 minutes in autumn, every 10 minutes in winter), additional busses will be deployed during peak times in the mornings and afternoons to reduce the number of passengers in each bus. Current timetables can be found here.

Where is it compulsory to wear a mask and what can be used as mouth and nose protection?

  • You do not have to wear a face mask during the sporting activity itself - which means during your ride or walk
  • It is compulsory to wear a FFP 2 face mask (aged 15 and above) in the following areas:

- during the cable car ride (gondola, chair lift with coverage)
- waiting areas in a building
- access areas in a building

Exceptions:
Children until 6 years of age: no face mask required
Children from 7 - 14 years of age: an ordinary face mask is fine (like bandana, buff scarf...)

  • In sport shops, ski depot, ski bus etc. a FFP2 face mask is obligatory as well!
  • Please always carry a face covering (FFP 2 mask) with you and use it if the recommended minimum physical distance cannot be maintained. The most important thing is that both nose and mouth are completely covered!
  • It's possible to purchase FFP2 masks at the cash desks at the bottom stations!

What regulations & measures are taken for the gondolas?

As cable cars are classed as public transport, the same rules apply as for buses, underground trains, trams etc.:

  • Wearing a FFP 2 face mask is compulsory in the cabins. Children between 6 and 14 years are allowed to wear a regular fask maks, buff... instead of the FFP 2 mask.
  • A capacity limitation of 50% applies in closed vehicles, whereby cable cars and chairlifts with bubble hoods are considered to be closed vehicles.
  • The gondolas are also regularly disinfected by our staff.
  • Furthermore, we make sure they are continuously ventilated, weather conditions permitting.


Duration of the gondola rides in Hintertux: 

  • Gletscherbus 1 (1.500 m - 2.100 m): 5,25 minutes
  • Gletscherbus 2 (2.100 m - 2.660 m): 6 minutes
  • Gletscherbus 3 (2.660 m - 3.250 m): 5 minutes

 

"Private cabins" Eggalm & Rastkogel:

In times like these, the feeder gondolas for the Eggalm and Rastkogel lifts offer top-class comfort: as they originally offered space for a maximum of 4 people, almost every 2-person household now has their own exclusive "private gondola".

What are the rules due to keeping distance?

Distancing rules state that a minimum distance of 2 m must be maintained.  There are appropriate floor markings in the waiting area in front of the ticket offices, at the base terminal and lift waiting areas.  If possible, the minimum distance must also be maintained in the cable cars / gondolas.  If the recommended minimum distance cannot be maintained, the obligation to wear a face mask (FFP 2) applies.  However, it is your individual responsibility to ensure that 2m physical distancing is maintained. 

Is there a testing facility?

Tux-Finkenberg Tourist Association has its own PCR test device, which was put to good use in early autumn, offering a quick and conveniently close opportunity for testing. This tried and tested testing facility ist still available in our region!

Click here for the Tux-Finkenberg Region COVID-19 testing concept. More detailed information is available from Tux-Finkenberg Tourist Board.

Do you offer "take away" in the skiresort?

At the "Kaufhäusl Neuhintertux" supermarket next to the bottom station in Hintertux, you can buy drinks and food. Besides, Joes Pizzaeck near to the bottom station offers take-away (closed on Mondays).

Is there a possibility to rent skiing equipment?

Please find here the opening times of the sport shops of the Tux Valley.

Whom can I contact for further information?

You can contact our staff daily from 9 a.m. until 4 p.m. | Telephone: +43 5287 8510 | Email: info@hintertuxergletscher.at

Zillertaler Gletscherbahn GmbH & Co KG 
Hintertux 794 · 6293 Tux · Telefon +43 5287 8510 · info@hintertuxergletscher.at

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