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valid in ski and glacier world Zillertal 3000 (=Hintertuxer Gletscher, Eggalm, Rastkogel, Finkenberg, Penken/Mayrhofen, Ahorn)
Zillertal Super Ski Pass (valid in the entire Zillertal valley)
 

Stay Safe on the Mountain in Winter 2020/21

Let’s pull together and stick to the applicable regulations

This page is regularly updated. Subject to change.

Last update: 22.1.2021

At a press conference on 02.12.2020, the Austrian government announced that ski resorts may resume operations on 24.12.2020.

In times like these, the desire to get out and enjoy outdoor experiences is even greater than usual. For many people, sporting activities in the fresh air are a crucial and revitalising counterbalance to everyday life. We at Ski and Glacier World Zillertal 3000 are doing everything within our power to restore this much needed counterbalance again from now on.

As we all now know, extraordinary times demand extraordinary measures - even on the mountain! Experience from summer operations has shown that our measures for a safe coexistence on the mountain were a proven success and can be very well integrated if everyone plays their part and pulls together!

Our pledge for the coming season: the focus of our activities will continue to be on offering our guests and staff a safe mountain experience, as well as carefree fun in the great outdoors!

We are looking forward to a snow-sure, safe and sporty season at Ski and Glacier World Zillertal 3000!

Information about the measures on-site

Our top priority is to ensure a safe coexistence on the mountain, which is why we worked extensively on a revised safety concept before we first reopened in spring. All safety measures are based on regulations issued by the Austrian Federal Government and are, of course, continuously adapted to adhere with these.

We promise all our guests: that we will work tirelessly to ensure that all applicable measures are rigorously implemented! The success of our actions, however, also depends on a large extent to people taking personal responsibility. We appeal to each and every one of you to comply with and implement the applicable regulations!  Click here for the detailed Covid 19 "Verhaltenskodex der Zillertaler Seilbahnen".

Useful information from our experience

  • Use off-peak times

We know from experience that many guests head up the mountain in the morning.  To get from the car park to the slopes as quickly and relaxed as possible, we recommend an ascent from 09.30 am onwards.  

The same applies to the restaurants, when they are open again:
If you plan to have your lunch break before 11:30 or after 14:00, you will certainly be spoilt for choice.  Furthermore, you have the possibility to make a table reservation in advance in the service restaurants.

  • Don’t jostle - just chill:

Since reopening, we have been operating at full gondola capacity and strive to offer our guests the fastest possible access to the slopes.  Nevertheless, the following applies to all waiting areas:  Don’t jostle - just chill”. 

  • Good ventilation in the cable car cabins:  

Weather permitting, windows in the cable cars are open to ensure good ventilation.

  • Follow instructions:

Please follow recommendations on conduct, as well as instructions issued by our staff, especially with regards to applicable hygiene regulations.

  • Cashless payments:

Wherever possible, please make use of contactless and cashless payment options.

  • Only hit the slopes if you are healthy:

If you have symptoms that could indicate a possible Covid-19 infection, please stay at home and contact a doctor immediately.

  • Be accountable:

Protect your health and the health of those around you. 

  • Inform yourself in advance:

If you have any questions about slope conditions, fresh snowfall etc., please contact us by phone under +43/5287/8510 or visit our website.

 Do I have to buy my ticket online in advance, or can I purchase it on site?

Tickets can be purchased at our two ticket machines in Hintertux and Finkenberg. It is also possible to buy tickets in advance online for these two areas and collect them from the machines provided. 

Moreover, numerous accommodation providers in the Tux-Finkenberg region offer in-house ticket sales, so you can pick up your ski passes conveniently from reception.

What about the ski buses (Tuxer Sport Bus)?

As in the case of all public transport, face masks are mandatory in all ski buses. If possible, a minimum distance of 1 metre must always be maintained. We also recommend wearing a face mask at the bus stops if the minimum distance cannot be maintained.

At the moment, there is the public bus 4104 between Mayrhofen and Hintertux, that takes winter sportspeople with adequate equipment for free.

As soon as there are ski buses again: In addition to the scheduled trips from Vorderlanersbach to Hintertux and back (every 20 minutes in autumn, every 10 minutes in winter), additional busses will be deployed during peak times in the mornings and afternoons to reduce the number of passengers in each bus. Current timetables can be found here.

Is there a possibility to rent skiing equipment?

Please find here the opening times of the sport shops of the Tux Valley.

Where is it compulsory to wear a mask and what can be used as mouth and nose protection?

  • You do not have to wear a face mask during the sporting activity itself - which means during your ride or walk.
  • It is compulsory to wear a FFP 2 face mask in the following areas:

- during the cable car ride (gondola, chair lift with coverage)
- waiting areas in a building
- access areas in a building
Children from 3 - 6: no face mask required
Children from 7 - 14: an ordinary face mask is fine (like bandana, buff scarf...)
Children from 15: FFP 2 face mask is compulsory

  • In sport shops, ski depot, ski bus an ordinary face mask is fine. (multifunctiona cloths, ski masks, bandanas, buff scarfs)
  • Please always carry a face covering with you and use it if the recommended minimum physical distance cannot be maintained. The most important thing is that both nose and mouth are completely covered.
  • On request we offer at the ticket offices:
    > single-use masks: for free
    > "glacier tube scarf": € 1,--
    > FFP 2 mask: Euro 3,--

What about après ski this year?

The crowning conclusion of a successful day’s skiing will look rather different in the 2020/21 season. Food and drinks may be consumed both inside and outside whilst seated. Contact details must be registered upon entering the premises. Dancing, DJs and events are unfortunately not possible this winter, but nevertheless there is nothing to stop you from enjoying the end of your day in a sunny spot on the terrace, or by the fireside.

Our après ski umbrella bar at Sommerberg Arena will be closed for the time being.

What regulations & measures are planned for the gondolas?

As cable cars are classed as public transport, the same rules apply as for buses, underground trains, trams etc.:

  • Wearing a FFP 2 face mask is compulsory in the cabins. Children between 6 and 14 years are allowed to wear a regular fask maks, buff... instead of the FFP 2 mask.
  • A capacity limitation of 50% applies in closed vehicles, whereby cable cars and chairlifts with bubble hoods are considered to be closed vehicles.
  • The gondolas are also regularly disinfected by our staff.
  • Furthermore, we make sure they are continuously ventilated, weather conditions permitting.


Duration of the gondola rides in Hintertux: 

  • Gletscherbus 1 (1.500 m - 2.100 m): 5,25 minutes
  • Gletscherbus 2 (2.100 m - 2.660 m): 6 minutes
  • Gletscherbus 3 (2.660 m - 3.250 m): 5 minutes


Information on the 150er Tux lift:

  • Travel time: 4.30 min.
  • Capacity restriction
  • Disinfection and airing of the cabin after every(!) descent. As people are only transported uphill, every guest is guaranteed to enter a disinfected gondola.

 

"Private cabins" Eggalm & Rastkogel:

In times like these, the feeder gondolas for the Eggalm and Rastkogel lifts offer top-class comfort: as they originally offered space for a maximum of 4 people, almost every 2-person household now has their own exclusive "private gondola".

What are the rules due to keeping distance?

Distancing rules state that a minimum distance of 1 m must be maintained.  There are appropriate floor markings in the waiting area in front of the ticket offices, at the base terminal and lift waiting areas.  If possible, the minimum distance must also be maintained in the cable cars / gondolas.  If the recommended minimum distance cannot be maintained, the obligation to wear a face mask applies.  However, it is your individual responsibility to ensure that 1 m physical distancing is maintained. 

Is there a testing facility?

Tux-Finkenberg Tourist Association has its own PCR test device, which was put to good use in early autumn, offering a quick and conveniently close opportunity for testing. This tried and tested testing facility will also be available in our region for the coming winter season.

Click here for the Tux-Finkenberg Region COVID-19 testing concept. More detailed information is available from Tux-Finkenberg Tourist Board.

Do you offer "take away" in the skiresort?

Unfortunately, we are not allowed to offer food or drinks for take away in the skiresort. Please bring something to drink and to eat with you! There is a "Mini-Market" next to the bottom station in Hintertux, where you can buy drinks and food.

Is registration in hospitality establishments compulsory for contact tracing?

According to official regulations, guest registration has been mandatory in catering establishments throughout Tyrol since 19th October 2020. 

Contact tracing is carried out throughout the entire Zillertal Valley using "TRACY", a contact tracing web app. By simply scanning a QR code, there is no longer any need to fill out tedious forms.  Contact details only need to be entered the first time you use the app. Do you want to start your skiing day well prepared and complete the initial registration right now? Then just scan this QR code! THANK YOU for participating!

The acquired data will be deleted automatically after 28 days.

Whom can I contact for further information?

You can contact our staff daily from 9 a.m. until 4 p.m. | Telephone: +43 5287 8510 | Email: info@hintertuxergletscher.at

How our guests experienced Safety on the mountain in autumn 2020:

Zillertaler Gletscherbahn GmbH & Co KG 
Hintertux 794 · 6293 Tux · Telefon +43 5287 8510 · info@hintertuxergletscher.at

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